Frequently Asked Questions
Do you have a showroom?
We are currently in search of a Miami Showroom. We are happy to host a creative selection meeting in our Doral Office on an appointment basis.
What are your office and warehouse hours?
Currently, our office is open from 9am-5pm Monday – Friday.
The warehouse business hours are 9am – 5pm, however, we are available 24 hours a day, 7 days a week for last-minute emergencies.
Where are you located?
We are located at 5560 NW 84th Ave, Doral, FL 33166
How do I contact Victory Events?
Our staff is available to answer your questions via telephone, website, or email. When we’re not in the office, the quickest way to receive answers to questions is via email.
What is your cancellation policy?
Cancellations require 48 hours notice prior to date of service, not day of event.
Cancellations made with less than 48 hours notice are subject to a 50-100% restocking fee.
How do I get an estimate?
ONLINE – We encourage you to visit our website at www.victorypartyrental.com to place your order via our cart process.
EMAIL – Feel free to contact us for a proposal with all your requirements at info@victorypartyrental.com
PHONE – Please note while we are happy to chat on the phone, phone orders can lead to details being misheard (i.e. sending the wrong product, wrong color, wrong size).
What is required to place an order?
Event date
Event start time and end time
Event location and address
Delivery date and times as well as any specific delivery instructions. **For example, is there a freight elevator? Will there be stairs? Are the doors wide enough for whatever equipment you are ordering? How far of a walk is there from the truck to the final drop location of the rentals?
Pickup date and times
Onsite contact and phone number
Do we need a Certificate of Insurance for delivery?
What forms of payment do you accept?
Cash or Zelle in advance
Credit cards (Visa, MasterCard, American Express and Discover ) * Please note there is a 3.5% Processing Fee.
Wire transfers and ACH transfers * Please be specific when requesting this option as the banking info is different*
How far in advance should I place my order?
Advance reservations are always recommended to ensure product availability, especially when we are in peak event seasons (September – December and April – June). We recommend placing your reservation at least two weeks prior to the date of your event.
We are happy though to accommodate any orders you may place your order whether one day in advance or up to one year in advance.
When do I have to finalize my order?
You are strongly encouraged to give as much notice as possible, especially if this is a large event. Our products are in high demand, and we cannot guarantee availability until a deposit is received and the order has been confirmed as a rental reservation.
Nevertheless, we will always do our best to accommodate last-minute orders as well, subject to availability.
Can I make changes to my order after it has been placed?
While we encourage all final revisions on an event order to be made within 48 hours of the delivery date, we can accept small revisions (items being removed) up until noon the day prior to delivery. Additional rental items can be added to your order until the end of business day the day prior to event delivery.
Where can I find pricing on your rental items?
If you have a trade account, please log in to our website. Otherwise, please create an event carts that you can submit for a quote or call our office at (786) 542-9890.
Is tax charged on my order?
Yes, we do tax on rental items, sale items, and service fees. If you are a tax-exempt organization, you must pay with a check or credit card from the organization claiming the exemption and submit both a state 119.1 tax exemption form and 501-C form.
Are there delivery charges?
We have delivery/pick up charges that apply to all orders – please refer to our listing of typical delivery/pick up fees that may be associated with an event. Orders that require more complex delivery/pick up arrangements or arrangements outside our standard business day may incur additional charges.
What about delivery and pick up schedules?
We will make arrangements with you for delivery and pick up. Any delivery required outside our normal business hours are subject to additional charges. We make every effort to accommodate your schedule and the venue’s requirements. We prefer to arrange delivery one day before your event and pick up one day after your event with the widest windows possible.
We appreciate your patience in the event of unforeseen circumstances that require us to deviate from our delivery and pickup plans.
What are your normal delivery hours?
Our regular delivery hours are 8am-6pm Monday-Saturday. For an additional charge, delivery and/or pickup service can be provided after hours or on weekends and holidays. Exact time requests are also available for an additional charge.
Do you deliver and pick up on the weekends and in the evenings?
Yes, we deliver at all times. Our standard delivery and pickup windows are Monday – Saturday 8am –6pm. We offer additional services such as: Sunday deliveries and pickups, small window deliveries and pickups, after hours as well as holiday deliveries and pickups for an additional fee.
Can I pick-up rentals from your warehouse?
We welcome pickups at our warehouse. Please make your reservations in advance by calling or emailing our office at (786) 542-9890.
Will your drivers set up and take down the equipment?
Victory Events will be required to set up and take down our tents, stages and dance floors. All other equipment (tables, chairs, linen, glassware, etc.) is typically handled by the customer. We do provide production services for table, chair and pipe & pipe set-up and break-down at an additional charge. These arrangements MUST be made prior to delivery and pick-up.
What about stairs, elevators, and other obstacles?
All deliveries and pick-ups that are to first floor locations that the truck can access or with access to elevators are not subject to additional charges.
If our delivery/pick-up team needs to utilize stairs or has limited access/obstacles to delivery locations, there will be additional fees based on those factors. Please discuss with your customer service representative to confirm all delivery & pick-up logistics prior to the first delivery. Any of these factors that are not identified when the order was confirmed will be subject to additional fees.
How long is the rental period?
Typically we allow you 3 days for your rental period. You may receive/pick up the items the day before the event and return them or have them picked up the day after. For weekend events, we would allow drop-off/pick-up Friday and returned or picked up on the following Monday. Please note that this is usually dependent on the venue and their requirements. Should there be a possibility that our rental products will be integrated with another companies’, we strongly suggest asking us for an after-hours pickup. You will be responsible for any items not available or missing from pick up, lost or requiring an additional pickup truck at a later time.
Do I have to wash the dishes or clean the grills before I return them?
All glassware, concession equipment, and food service equipment should be returned without food or beverage inside it and placed back in the containers/packaging materials in which they were delivered. Please return glassware upside down in their appropriate crates.
Do I have to wash the linens?
Absolutely Not! Linens are to be returned as dry as possible and free of food, wax, and debris. Any tears, rips, stains and candle wax damage will be subject to additional fees.
What if I break, damage or have any missing items?
You will have up to 5 days after your event to return any missing items. After 5 days, any items not returned and items returned broken or damaged will be subject to replacement fees. All replacement fees will be applied to the credit card on file, at which time you will receive a final invoice.
Why is it important that I know how many of each item I receive and return?
We make every effort to ensure an accurate count of the equipment you rent from us. When we deliver the equipment, you should check our count against the contract. If you are not present at the time of delivery, check over your order and call us if there are any discrepancies. You will be responsible for any discrepancies in the count at the time the equipment is returned to us.
What are my responsibilities while I have the equipment?
All rental equipment is and remains the property of Victory Party Rental Corp. and is to be used ONLY by you for the event/time for which it is rented. You reserve the equipment for a specific time and are responsible for the rental price, even if you do not use the equipment. You are responsible for keeping the equipment in good condition from the time it is delivered/picked up until it is returned to our driver or to our office. You are expected to exercise ordinary care to safeguard the equipment. Equipment must be protected from the weather at all times. If you pick up the equipment, you must be able to transport it safely and bring adequate straps to secure the equipment in your vehicle. Any water damage or damage outside normal wear will be subject to additional charges, repair, or replacement.
