Dear customer, Thank you for choosing Victory Events. Please read our rental agreement carefully, you will be held responsible for all the policies stated in this agreement.
Important: Please note that our delivery rates are based on a first-floor delivery within 50 feet of the truck’s parked location. We usually send one or two drivers depending on the volume of the rental products, we never send more than 2 workers unless the customer specifies that delivery is complicated. Please call the office if your delivery has any of the following characteristics
- Delivery to a second floor or higher
- Delivery to more than 50 feet away from where the truck will be parked
- Delivery must be finished before a specific time
*****When the driver arrives, the client should know where the products will be dropped off. Waiting time for the driver must not exceed 15 minutes
***** Drop-off rules: Drivers are not allowed to deliver items through houses, if for any reason client requires this, the customer and only the customer will be responsible for any damage caused by drivers.
Delivery times: Your delivery has been scheduled for a specific period of time, if you fail to comply with this schedule, the driver will continue with his assigned route. To schedule a second delivery, you will need to call the office.
Pick-up times: The pickup time can be scheduled with the office only; we are not responsible for any pick-up scheduled with the driver with the exemption of park pick-up. The first pickup attempt will be included in the delivery fee, but any subsequent pickup attempt will incur in an additional charge.